Terms & Conditions
Clear, fair terms for our waste clearance services. Please read these carefully before booking.
Important Notice
By booking our services, you agree to these terms and conditions. Please read them carefully as they contain important information about your rights and obligations.
1. Booking and Payment
Booking Fee Requirement
A non-refundable booking fee of £25 is required to secure a waste collection appointment.
Payment Structure
This booking fee will be deducted from the final cost of your clearance. For example, if your total quote is £100, you will pay £25 at the time of booking and the remaining £75 upon completion of the job.
2. Liability and Service Limitations
Force Majeure
We are not responsible for delays or failures caused by circumstances beyond our reasonable control (e.g., extreme weather, traffic incidents, access restrictions). In such cases, reschedules, flexibility and/or refunded pre-payments may be accepted.
Customer Responsibilities
Customers are responsible for ensuring safe and reasonable access to the collection site. If access is obstructed, restricted, or unsafe, the job may be refused, and the booking fee forfeited.
Our Guarantees
If a collection is missed, delayed, or incomplete due to circumstances within our control, we will either:
Limitation of Liability
We are not liable for any indirect or consequential loss (such as loss of earnings, delays to third-party services, or additional costs incurred) resulting from a missed, delayed, or incomplete collection. If the issue is caused by the customer (e.g., no access, incorrect details provided, unsafe conditions), the booking fee will be forfeited in line with section 4.
3. Waste Collection and Time Allocation
Volume-Based Pricing
Service charges are calculated based on the volume of waste collected (in cubic yards).
Time Allocation
A set amount of collection time is allocated depending on the booked volume, including labour.
Standard Time Allocations
1–6 cubic yards
up to 30 minutes of collection time
7–10 cubic yards
up to 1 hour of collection time
Large Collections (Over 10 cubic yards)
Our team will continue until the job is completed, the vehicle is full, or a maximum of 6 hours has been spent on-site, whichever occurs first. Additional charges may apply if the job exceeds these parameters.
4. Missed Appointments and Cancellations
Non-Refundable Policy
The £25 booking fee is strictly non-refundable.
Waiting Period
Upon arrival, our collection team will wait for a maximum of 20 minutes at your address.
Contact Attempts
During this period, our team will make reasonable attempts to contact you using the provided details.
Missed Appointment Consequences
If you fail to meet our team within this timeframe, the appointment will be treated as missed. The £25 booking fee will be forfeited to cover our costs. To reschedule, you must make a new booking and pay a new £25 booking fee. No disputes regarding forfeiture of the booking fee for a missed appointment will be accepted.
Questions About Our Terms?
If you have any questions about these terms and conditions or need clarification on any aspect of our service, please contact us.
By booking our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.